Order arrangement and delivery rules

Before purchasing our lighting products, please check with our customer service team for inventory level.

(*Note: If a refund is made due to insufficient inventory, the shipping/handling fee involved by Paypal will not be refunded, thank you.)

 

After receiving your order, we will confirm the order and delivery time by email within 1-2 business days;

In-stock goods are usually shipped within 2-5 business days.

Free shipping for orders over HKD $ 1000* (Free delivery service excludes Lantau Island, Islands District and other remote areas, please contact our customer service team for additional shipping charges, thank you. )

(If you need lighting installation services, please refer to the "FAQ" page. Installation fee is not included in the product price, thank you.)​

Payment Methods

Online payment: Paypal (VISA, Mastercard, American Express)

Other payment methods: PayMe, FPS fast transfer, bank deposit or transfer (please contact our customer service team)

Self pickup

In-stock goods are usually ready within 1-3 business days

We will notify you by email/phone/WhatsApp when the goods are ready to be picked up

Pre-order item

Delivery time is notified within 1-3 business days

Return

If the product does not match the order, the customer can return the product (original unpackaged and unused product) within 3 days from the date of shipment for a full refund.

The refund amount will be refunded via original payment method.

*The shipping/handling fees involved will not be refunded.

 

Customer service

If you have any questions or concerns, please feel free to contact us.

Email: sales@rftme.com

Phone: +852 3521 1885

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RFTME Lighting Store 列飛照明燈飾店

Copyright © 2019-2020 Bosonic Lighting Company Limited,

Rm 46, 12/F, Blk F, Wah Lok Ind. Ctr., Shan Mei St., Fotan, Shatin, N.T., Hong Kong

 Tel.+852 3521 1885

Customer service: sales@rftme.com